Privacy Policy

1. Introduction

1.1 Entities and Purpose – This Privacy Policy applies to the products and services provided by Tipz Technology FZ-LLC and Tipz Technologies L.L.C. (collectively, “Tipz,” “we,” “us,” or “our”). Tipz operates QR-based menu, ordering, bill-splitting, payment, feedback, and analytics services for restaurant and hospitality businesses and their customers.

1.2 Scope – This policy governs our collection, use, storage, disclosure and security of personal information obtained through our website (www.tipz.ae), mobile applications, platform interfaces and any other digital or electronic services we provide (collectively, the “Services”).

1.3 Definitions – “Personal Information” means any information relating to an identified or identifiable natural person. “Site” means the web domain www.tipz.ae and any related subdomains. “User” means an individual who uses our Services as a customer of a merchant. “Merchant” means a restaurant or hospitality business or its agent that contracts with Tipz to offer digital ordering, payment and related services to users.

1.4 Legal Framework – Tipz processes personal information in accordance with United Arab Emirates Federal Law No. 45 of 2021 on the Protection of Personal Data, the General Data Protection Regulation (EU) 2016/679 (GDPR) where applicable, and other relevant laws and regulations. By using our Services, you consent to our collection and processing of personal information as described herein.

2. Collection of Personal Information

2.1 Information You Provide – We collect personal information that you voluntarily submit when you register for an account, use our Services, contact us or otherwise interact with Tipz. This may include:

• Identity and Contact Information: your name, email address, telephone number, nationality or residency status, and other similar identifiers;

• User Credentials: username, password or other security credentials used to access the Services;

• Merchant Information: business name, contact person, physical address and licence details for merchants;

• Photographs and Media: images or documents you upload, such as profile pictures or receipts;

• Communications: correspondence with us via email, support channels or social media.

2.2 Information Collected Automatically – When you use our Services, we automatically collect technical and usage data, including:

• Device Information: hardware model, operating system, browser type, IP address, mobile network information, device identifiers and settings;

• Usage Data: pages or screens viewed, access times, clickstream data, interactions with user interfaces, login timestamps and error logs;

• Location Data: approximate geographic location derived from your IP address or device settings (e.g., GPS, Wi-Fi, Bluetooth signals), used to tailor features and support fraud prevention;

• Cookies and Similar Technologies: small data files stored on your device to recognise you upon return, maintain session state, enable certain features and compile aggregated statistics about service usage.

2.3 Information from Third Parties – We may receive personal information from third parties, including payment gateway providers (Magnati, Mashreq, Network International), merchants or partners that use our Services, and analytics or fraud-prevention services. Such information may include transaction tokens, payment status updates, merchant feedback and device risk scores.

3. Use of Personal Information

3.1 Service Provision – Tipz uses personal information to register users and merchants, provide digital menu, ordering, bill-splitting, payment processing and feedback services, authenticate log-ins, process transactions, issue receipts, manage loyalty or promotional programs and administer customer service.

3.2 Payment Processing – When you initiate payments, Tipz transmits your payment details to our authorised payment gateways (Magnati, Mashreq or Network International) and stores necessary transaction identifiers. Tipz does not store full card numbers or CVV codes. Payment processing is governed by the third party’s terms and security protocols.

3.3 Service Improvement and Analytics – We analyse aggregated, de-identified usage statistics to enhance and customise our Services, develop new features, troubleshoot problems and optimise user experience. We do not use third-party analytics tools; any analysis is performed internally in accordance with this policy.

3.4 Marketing and Communication – We may use your contact details to send service-related announcements, account notifications, offers or promotions relevant to Tipz. You can opt out of marketing communications at any time by following the unsubscribe instructions within our emails or contacting us at [email protected].

3.5 Legal Compliance and Protection – We may process personal information as necessary to comply with applicable law, respond to legal requests, enforce our contractual rights, prevent fraud or other illegal activity and protect the rights, property and safety of Tipz, our users, merchants or the public.

4. Disclosure of Personal Information

4.1 Payment Partners – Tipz discloses certain personal information to our payment processors (Magnati, Mashreq and Network International) to complete financial transactions, verify payments, perform compliance checks and handle chargebacks or refunds.

4.2 Merchants – For transactions involving a merchant, Tipz shares relevant user information (such as name, order details and payment status) so that the merchant can fulfil orders, manage billing and perform customer support.

4.3 Service Providers – We may engage third-party vendors to provide IT infrastructure, data hosting (within the European Union or other jurisdictions offering adequate data protection), customer support, fraud-prevention and professional advisory services. These vendors are bound by contractual obligations to protect personal information and may only use it for specified purposes.

4.4 Legal Requirements – We may disclose personal information if required by law or court order, or in response to lawful requests from public authorities (including national security or law enforcement). We may also disclose information where necessary to protect our rights, enforce our terms, investigate fraud or respond to a government request.

5. Security and Storage

5.1 Data Storage Location – Personal information is stored on secure servers located in data centres within the European Union or other jurisdictions providing an adequate level of data protection under GDPR. We implement data localisation measures to comply with UAE data residency requirements where applicable.

5.2 Technical and Organisational Measures – Tipz employs industry-standard encryption (such as TLS/SSL) to protect information in transit and at rest. Access to personal information is restricted to authorised personnel who require such access for legitimate business purposes and are bound by confidentiality obligations. We regularly assess our technical controls, including firewalls, intrusion detection systems and access audits.

5.3 Cross-Border Data Transfers – Personal information may be transferred to and processed in countries outside of your jurisdiction. We ensure that appropriate safeguards (such as standard contractual clauses or other legally recognised mechanisms) are in place to protect personal information during such transfers.

6. Data Retention

6.1 Retention Period – We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including providing the Services, meeting legal obligations, resolving disputes and enforcing agreements. The retention period may vary depending on regulatory requirements and the nature of the information.

6.2 User Rights – You have the right to request access to, correction or deletion of your personal information, to object to or restrict processing and to request data portability. To exercise these rights, please contact us at [email protected]. We will respond to requests in accordance with applicable law and may require verification of your identity.

7. Amendments

7.1 Modifications to this Policy – Tipz may amend this Privacy Policy at any time at its sole discretion. We will post the revised policy on www.tipz.ae and update the effective date. Your continued use of the Services after such changes constitutes acceptance of the revised policy.

8. Contact Information

8.1 Questions and Complaints – If you have questions about this Privacy Policy, wish to exercise your rights or believe that we have not complied with applicable data protection laws, please contact us at:

Email: [email protected]
Address: Tipz, c/o Tipz Technology FZ-LLC (Dubai) and Tipz Technologies L.L.C. (Abu Dhabi), United Arab Emirates
Website: www.tipz.ae

We will investigate and attempt to resolve any complaints promptly.